Terrible Experience with Dell – Order Canceled and No Refund
I ordered a computer and a backpack from Dell totaling €1700 using my credit card. Suddenly, my order was canceled without any clear explanation, and now they want me to make a bank transfer instead. How am I supposed to do that when they still haven’t refunded my €1700? The worst part is their customer support. I called the phone number, and all I got was an automated bot that’s completely useless. It asked me to enter my order number to check the status — when I did, the call just dropped. If I tried to speak to a real person, it told me to log in online and do it myself. Their website is a mess and it’s nearly impossible to reach a live agent. Funny enough, when I tried to talk to sales, they answered within 5 minutes. But overall, this was a terrible experience that delayed my work and felt incredibly unprofessional. I feel scammed and completely ripped off by Dell. Their email support takes three days to respond if you’re lucky. Don’t buy from dell.com — you might end up in the same frustrating situation. Avoid them at all costs!