Ancestry.com
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OFFERED 30% DISCOUNT BUT BILLED FULL PRICE
Having been a member of Ancestry for many years, the Customer support is currently really bad. You can't email them, you have to start with Web answers, or ask Leaf the virtual assistant who may then pass you onto a human. Then the help is torturously long winded. I gave up! My issue is that I was offered 3 months at a 30% discount to renew my paused Worldwide membership. I tried to take this offer up, but could not for some reason, and then was sent a "have you left something in your basket" email. Again, I could not check out with the offer. I subsequently found that I had been billed full price for this month. I am very disappointed at the level of difficulty to contact Customer Support to resolve this issue which is why I have posted this on Trustpilot. Ancestry...please resolve this issue !!