H10 Hotels
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Timanfaya Retirement Home
H10 Timanfaya Palace Having ADHD I wrote to the hotel asking for a quiet room. The room I got was next to kitchen extracts fan over 50ft high, a corridor fan and the lift. When we complained we were told that they can’t do anything today but come back in the morning and they would help. We went back at 10:05 to be told that any room moves had to be done by 10! No mention of this rule anywhere and not mentioned day before. We were also told that we would be given a bad room with no view if we move. We were also told we had to leave our room at 10 and not get access to the room until 3pm. So 3 days of 7 day holiday ruined. The TUI rep was useless and just referred us back to reception. That reception head was smoother but just reiterated the point and said they were full and they could do nothing. I sent TUI notice of our intention to seek a refund and guess what at exactly the same time they had a cancellation and we got our move to a basement room with a mattress so uneven and a broken bed! So hotel lied to us and there was no apology for how we had been treated . They obviously hated being made to help by TUI but got their own back by giving us the dungeon. Good points- breakfast is very good. Night shows are professional. The grounds are well maintained. Bad points - reception staff, freezing cold pools only 3 people seen swimming all week. Evening buffet, they have a privilege club which introduces a class system into holiday environment! Building is getting shabby. No one under 60 seems to holiday there. Any young people who accidentally end up here and make this point on trip advisor get slated by manager for being ageist. He does this after they have gone though!