Alexey

Dec 26, 2022

Xmas time with Lovers Canal Cruises

Have 2 tickets at 19:30, we arrived 10 minutes in advance, however cruise did not depart until 20:10. We had to wait outside fully exposed to the cold . Other people had issues with subsequent schedules due to the delay of the cruises. Young lady, representative of Cruise company, was not able to answer when and how we can get a boat. very poor and impolitely communication and service