Czech Airlines
Read all reviews for Czech Airlines →
Charged for additional bag 70 €
Charged for additional bag 70 €. Bought ticket on CSA site for Antalya Zagreb, over Prague. Tried to buy additional baggage more than 36 hrs prior to the flight, no chance online, even they are offering choosing meals, seats, upgrading, but no baggage, evet it is written on CSA site it should be possible (it is written that it is possible to buy additional 23 kg for 25 € up to 36 hours before the flight, less than 36 hrs or on the check in cost is 35 €), contacted call center, they said it is problem with online buying because they are two flying companies, CSA and Smartwings and I will have to pay 35 € on check in. Conversation recorded. On check in they charged me 70 € for bag because they say they are two different cariers for flight I booked over CSA site?! Everywhere they present themselves as one company, on "Fly with us" billboards, in safety instructions on the plane, even in meal menu. But who cares how they are joined or not. I bought ticket from CSA. In Antalya they can't comunicate in english. And they let me wait for 15 minutes on check in desk so I had to run to be sure to arrive on boarding. Don't fly with them!