Princess Cruises
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unsatisfactory customer service , call center
I am not able to write this review not sure why but it's obviously all controller by the cruise line, it is a negative review and will never book a cruise with princess ever no matter how good the offer. Called in 3 times dealt with various agents, when they didn't know how to help me, they either hung up or put me on hold for over 1 hour. THEY either ignored me or were not educated properly to help me by the cruise line what a bunch of untrained people Princess shout not outsource the CS DEPARTMENT TO SAVE A BUCK. NEVER AGAIN after this experience I will rather use a rowing boat to go to wherever. Iam sure to get better satisfaction, it's not worth the aggravation just to remove transfers from a cruise booking. i will never recommend princess ever again to family and Friends. they must get their act together we pay good money for these cruises and should not have to get the aggravation to remedy a simple problem.