KeepMoving Logistics
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Bait and Switch Practices. Dishonest Customer Service
On 1/22/25, I contacted Keep Moving Logistic to ship my car from Tacoma to Houston. I was quoted $825, incl. tax and that there were no hidden fees. There was no mention of this being an estimated price. I agreed to the price and the agent sent me a contract to review and sign. The cover of the contract stated the following: $150 when placing order and $675, cash on delivery. Total Tariff: $825.00 (no mention of an estimated price). The back of the page has lengthy terms and conditions, which include a statement that "While every effort will be made to confirm a driver for the estimated date and price, no guarantee of pick-up or delivery date can be made." I read this as they could not guarantee a delivery pick-up or date, but, before signing, I contacted my Agent to be clear this was not estimated. He confirmed in writing that it was not estimated. Moments after I sent an email with the signed contract, I received a receipt that listed Door to Door Est. $ 825.00 and if I had any questions call or text. I immediately contacted my agent and questioned the "est" $825, and he confirmed to me in writing, my price was $825. The next morning, he called to arrange for a pickup and told me it would be $1445. I reminded him that I was quoted $825 yesterday and that he confirmed that was all I would have to pay. After much back and forth, he agreed to cancel my order & refund my $175 deposit. On 1/29/25 my agent sent a text saying that it would be another 2-3 days to process the refund. On 2/10/25 I called the General Manager about the refund. My calls were disconnected. I finally texted the General Manager that I would begin filing my complaints at 3pm if I did not receive the refund I was promised. The Manager texted back cautioning me not to forward my complaints because I had signed a contract and they had done their job, but he would contact his higher mngmt team to see if anything could be done. They claimed they sent me a refund but that was untrue. I filed a complaint with the Better Business Bureau, which I learned had over 10 similar bait and switch complaints against this company. No refund was received, and I ended up driving the vehicle myself.