Travelocity
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NEVER, EVER use Travelocity
I booked a trip to Mexico for my daughters’s wedding in Sept 2019. Two days before my departure on Jan 31, 2020 I began getting emails from Travelocity saying they’d cancelled my airline & hotel reservations as well as the vacation waiver. They were TOTALLY UNRESPONSIVE when I called - repeatedly. They are still claiming I cancelled online. They made no attempt to verify any cancellation. They made no attempt to reinstate anything. They will not provide a copy of the supposed cancellation. I made airline reservations directly with the airline and was able to book a room at the hotel for part of my trip. Fortunately they had a cancellation for the rest of my trip two days after my arrival. I’m still trying to get a refund for the vacation waiver and they are still unresponsive. They seem to have no idea who cancelled the reservation and no apparent interest in refunding my money. I have spent hours on the phone with them - mostly on hold to being transferred from one incompetent agent to another. Don’t ever book with this company.