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DoubleTree Hilton Harrogate - SHOCKING!
This hotel is freezing cold! I am not exaggerating, we were forced to lay in bed fully clothed during the afternoon. Most of the facilities we paid for (fridge in the room etc) just were not there. The bathroom flooded every time we used the shower. Complained at reception and told to contact the operations director. I have a case running through Resolver website (case reference RES8282674) and 2 months in and not a single person has responded. Not only is this the worst hotel I have ever stayed in but Hilton customer services will not even aknowledge my complaint! I will never stay with Hilton again.