Zen Internet
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Zen internet installation was not as easy as expected
The equipment was provided in good time and installation proceeded on the planned date. This is a hands on job needing some technical knowledge. The basic internet provision is fairly simple, involving moving cables from existing equipment to new. Written instructions provided are brief but adequate, but include an error if connecting a DECT phone If taking the phone service, there is a lack of written information and requires searching online. Also, the setup differs between analogue and DECT phones. I had to seek advice from Zen Technical staff on a number of occasions getting through by phone was very difficult as lines were so busy. Information was online, but time consuming to find, when contact to a person would be preferable. The service was not as good as Zen boast