Yü Energy
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I'd give zero if possible!
We were bounced (I can explain how if you really want to be bored!) into an account with these people a year ago. We still have 2 years to run. As it happens, their prices are OK. However, I noted right at the beginning that they had two other people's contact details for our church; one was a St Andrew's in East Anglia with a contact in Peterborough and another was in Darlington! I couldn't alter it online. I pointed out this was wrong on the phone and was told it would be fixed: a software issue they said. It wasn't. I wrote and my letters were ignored, including one to the chief exec. Meanwhile the chap from Peterborough got in touch as he noticed my details were on there for his church! Anyway, I decided to report it to the Information Commissioner as a data breach, and after six months they recently agreed that it was, and said they had been in contact with Yu who gave some sob story which amounted to having employed new people- and presumably not trained them! No punishment and no apology from Yu Energy. Well, just as my blood pressure was going back to normal we got a snotty letter today saying we hadn't been there when they had called, "as arranged" to read the meter. Of course, nobody has been in touch about a visit and when I managed to get through to them today, the chap said there was nothing at his end indicating a problem with our account. (We have a smart meter anyway.) My suspicion is that they have still got us muddled with another St Andrew's. Have a look on Trustpilot. Suspiciously, the "good" reviews are largely from people who've done 1 -3 reviews. Fake, in other words,one suspects. So- PLEASE warn people that if they get into a contract with YU energy they are looking at many wasted hours. Yu energy couldn't organise a barbecue in Hell.