delivery.com
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Unhappy, changes needed...
I have been very unhappy with delivery.com. I have placed 2 orders and there has been an issue everytime... First order they forgot a menu item - item cost was listed @ $9.20 (all items have an upcharge compared to restaurant prices, this item was listed at $8 via restaurant). Anyways, they forgot the item and I contacted support. They offered to credit the item cost @ $8!!!! I had to throw a fit to get them to credit me the what I ACTUALLY paid. I think their practice of not crediting the actual order amount (item price, taxes etc) is VERY SHADY. They eventually said they would give me a $10 credit. Ok, weeks later, I placed my second order. There was not credit on my account so I contacted support AGAIN. They finally gave me the credit and gave instructions on how to redeem. I go to place the order and do not see the credit anywhere!!!! What is your skeem delivery.com??? Profiting off mistakes and making it EXCEEDINGLY difficult to apply credits? You have LOST a customer. You need more transparent practices and better customer service. Ameer S. was who I spoke with on chat support.