Riley

Jan 18, 2016

Fresh & healthy; great customer service

I've been having Macro Mediterranean deliver food to me several times a month for a few years. The food is extremely fresh and healthy and filling, and I depend on it, as I love healthy food but hate to cook. (It's expensive, but it keeps me from eating the extra salt, etc. in frozen entrees.) I also find that it freezes well. And the many gluten-free options are a blessing for me. The local delivery came through even during the blizzardy winter of 2015. I'm also very impressed with the personal attention they give to customer service -- they clearly want to produce excellent food and happy customers. At one point a while back, I noticed that beans were sometimes tough, and when I reported this, they were immensely grateful I'd let them know, gave me free food in thanks, and -- more importantly -- they rectified the problem immediately and permanently. They are also flexible with my requests for things like extra time to return a freezer bag. Once, I called to report that my order hadn't arrived -- when I actually hadn't placed an order for that week! -- and they were willing to send me some food if I wanted, even though it was my mistake. Really nice, "real" people.