XQ Gaming
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Support Experience
So i ordered a spare part (trim plate) for a PS5 dualsense controller. This store was the only european website i could find the part at a reasonable price. Ordering went well and the part arrived in reasonable time. Unfortunately the postal services were not so thorough with handling and it arrive broken. I decided to contact xq gaming and asked them if they could provide enhanced packaging if i ordered it again, upon which they offered to send another one free of charge instead. The package arrived in perfect condition, with extra protection and a funny “im sorry” message included. All in all perfect support experience and an excellent display of how much satisfaction can be achieved through handling problems with good care.