Lyca Mobile IE
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Unable to renew my plan(deliberately).
I have a €10 recurring plan, and I made sure to turn on auto-renewal. The day before my first auto-renewal, I received a message from Lyca stating that they wouldn’t be able to process it due to a payment failure. I had already added my card, checked everything, and ensured there was enough balance on it. I wanted to resolve this issue, which was clearly caused by Lyca, before my plan and service expired. The Lyca help chat service didn’t connect me with an agent, and I couldn’t call their number as I’m currently abroad. So, I wrote an email to them yesterday about the auto-renewal failure message, but I haven’t heard back yet. Today, I received another message saying I’ve chosen not to renew the plan. It’s extremely frustrating that the system appears to have deliberately removed my plan. I’m now left without any active service. Please investigate this matter and provide a resolution as soon as possible.