EWT Water
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Lack of support
We informed EWT that we had tested the water in our house and that the test showed that our water wasn't soft. So an engineer came to deal with the problem. Before he came we had water coming from our hot taps when we turned them but none after his visit. During his visit he found that a filter in the water softener was broken . He replaced the filter and said that this was causing resin to go into our system and that we should contact our boiler people to clean the boiler filter and then we would have hot water. We found out that we weren't covered by our boiler people because the problem was caused by EWT. We ended up having to pay the boiler engineer to get our hot water back, We tried contacting EWT about this but with no success via phone or a contact service on their website. I perservered for days to get a response from them. However eventually we did get a response from EWT. They blamed the delay in responding to us to a company reorganisation. They washed their hands of any idea of paying the cost as they said that it resin issues were not covered by their insurance. We lost all trust in the water softener and by EWTs lack of support. So we decided to uninstall.We were told that it would cost us £100 to uninstall our water softener. They wouldn't agree to waive this fee. However, our trust in EWT and the water softener was gone so we went ahead with the uninstall and finish with EWT.