CH
Church's Shoes
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Truly awful customer care from Church's / Prada
I returned a pair of velvet slippers to a Church's shop because one of them had split on the crease line within 11 months of purchase. The manager agreed they needed to be replaced but said he had no authority to do so - it was a head office decision.That was on 28th September 2024. 10 weeks later I am still waiting for a response from Church's despite numerous follow up emails and phone calls. Church's used to be regarded as an excellent maker of shoes. It seems that have gone down hill since Prada bought them out. Truly awful customer service!