Economy Energy
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All I want is my bill!!
I moved into my property mid-August and discovered that Economy Energy were supplying the house. I changed providers immediately but therefore I had to pay for the electricity that I used before my new provider had taken over. I have no problem paying what I owe however the first I hear from Economy Energy is an email towards the end of September telling me that my payment was overdue. I was very surprised as I had not received notification of how much I owed and therefore how was I supposed to know how much to pay. What's more there was no bill to explain how this figure was reached. I phoned Economy Energy to be greeted by a very unpleasant woman telling me that I owed this money and had to pay it. I explained that I was very happy to pay, however I would like to know how the figure was reached, i.e. what was the charge per unit etc. She explained that this was on my online account (something that I have not signed up for since I have no intention of staying with this company) and asked please could they send it to me. She said she would email me. I have not received anything and I now receive an email from a debt collector requesting the money. I am furious with this company as I have done nothing wrong in asking for a simple bill, something I am entitled to, prior to making the payment. This is an astonishing way to treat your customers and therefore I would never recommend this company to anyone.