Friendly Rentals
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DECEPTIVE ADVERTISING
I would like to preface this review by saying that I have never felt compelled to comment on such poor service. The experience with “Friendly Rentals” was anything but. I consider myself a seasoned traveler, as I travel over 100,000 miles a year and stay in hotels all over the world. I decided on this trip to try renting a condo from “Friendly Rentals” for my partner and my family on our recent trip to Barcelona. I flew people in from all over the world to be together and it ended up being an extremely embarrassing situation. The company represented to me a 4 bedroom apartment with a number of amenities that just did not exist. One of the bedrooms was really a loft, where you literally hit your head when you try to stand up, (that is if you can actually negotiate the stairs). The stairs were so steep and dangerous that we could not use the space. The piece of information provided on their website that eluded to the stairs and loft bedroom was on a portion of the page that was not viewable from the site. The worst part of the whole experience was that when I called to ask how we could fix this, the office manager would not speak to me and the girl on the reception desk was totally unfriendly and unhelpful. They made no attempt to fix the situation, or to even apologize. We brought 6 people to Spain from the US and other parts of the world for this vacation and the stay was a really bad experience. I would recommend contacting Vacation Rentals by owner to get a better rate and a more truthful picture of what you are getting.