Ingrams Water & Air
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Pretty disappointed with this latest experience
This is my second purchase from Ingrams. The first time, they were excellent. No issues and they went above and beyond to support my purchase and answer questions. The second purchase was a different story. I eventually received the correct item, but it took over two weeks and a dozen phone calls to eventually get the correct person on the phone who could solve the issue. Bottom line, I purchased a scratch and dent item, the wrong lineset was sent with the condenser, and they passed me around to person after person, when all I asked for was the correct lineset to be mailed out. They even tried to send me to the manufacturer, who obviously can't fix their error. Once I spoke with someone in tech support (I had repeatedly left messages with tech support), he immediately confirmed my issue and overnighted me the correct lineset. Excellent service, once you get past the general customer support team. I would still give Ingram's a chance in the future, but there needs to be some serious QC inspection and CS procedural change.