The One Broadband
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Onebroadband not fit for purpose
So were with Octaplus for a long while and when they sold their company no one got a choice or any communication, other then too say one broadband were going to be our new broadband supplier. What we since found out, is, Octaplus really did not care who this company is. We all spent the first 2 months not been able to get in touch with anyone. Now, we have communication via email, I asked about leaving, because their service is not fit for purpose, they did not like the truth from me and have promptly put me on a double nat, and cannot even watch prime right now. They have just proved me right and we will be leaving. We all bought a good sized package from Giffgaff, so we can use our phones to connect to the internet, which I have to say connects better. So I would like to say thank you for helping. It's been very frustrating. Looking forward to receiving router, fingers crossed.