Michaels Stores
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I have had THE WORST customer service…
I have had the worst customer service experience with Michaels online ordering. DO NOT DO IT. DO NOT WASTE YOUR TIME. TRY ANY WHERE ELSE. I asked for a refund, they sent a replacement. I ordered pots, they all came broken. I called to cancel an order 5 minutes after placing it (their website says you have an hour to cancel) and the customer service rep said I couldn't cancel because it had already shipped. I said there was no way since I put the order in 5 mins ago and he said because it's in their system as processed there is no way to cancel. WHAT??? You can't change something in your system 5 minutes after it's entered into the system???? For a corporation as large as theirs, they have absolutely terrible customer and shipping service policies. Also the number listed on their site (1.800.Michaels) is not the right number, it's one number too long and it should be 1.800.Michael - which is the right number. WHAT KIND OF COMPANY GETS THEIR OWN NUMBER WRONG ON THIER WEBSITE???? WHO IS RUNNING THIS SHIP AND HOW?