Sell My Home | Estate Agents
View company profile →
Be very careful and at no point trust…
Be very careful and at no point trust what the sales rep is telling you. Used sell my homes and paid an up front fee and was sold an insurance policy with it for £200 which the sales rep said you will get your money back bar the £200 if your property does not sell, which gave me confidence in parting with my money to an unknown estate agent. However the sales rep conveniently didn’t mention that if you accept an offer even if the property does not sell that voids the policy. After the pandemic hit the sales stopped and I received no more viewings and decided to activate this insurance policy only to be told it’s a money back guarantee and not a insurance policy and due to a offer that had been accepted but had fallen through it counts as a sale on the property and has voided this money back guarantee therefore I lose the fee and the £200 extra. Made several complaints all the way up to the managing director Mr Shezub Tayub and sales manager who has stated that the terms and conditions are outlined on the website but due to this policy being removed and not on sale anymore the terms and conditions no longer exists for you to view. From personal experience I would now rather pay that little bit extra to an high street estate agent who do not take a fee until the sale is actually completed. Yes you pay a bit more but trust me they will be more actively helping you sell your property and no need to buy some phoney insurance . Hope this will help potential future sellers and buyers to be more aware and read all small prints and do not trust anything they say as their word is worthless. No need to worry anymore for new customers as the insurance policy....wait money back guarantee is not on sale anymore, I can imagine why. In total lost out on just under £1400 after purchasing their after sales assistance as well. May not sound like much but to a new seller who have no experience in this area it has hit me hard and I will find it hard to trust online estate agents in the future. Lesson learnt the hard way. ..... Just received an reply stating I was fully aware of the terms and conditions. Clearly they have trouble listening as we would not be in this situation if I was aware and also I did not remove the advertisement, you guys did because of the lockdown and stated you would reinstate after the lockdown so I cannot see what offer Mr Shezub is offering as you guys said it would be listed again after lockdown but because I wanted to trigger the insurance....hang on a minute now been told it’s a money back guarantee, that’s the reason why my property has not been re-listed. Again told something but proven their word is worthless. And bear in mind the 97% positive reviews was before your merger and was one of the reasons why I risked using you guys but this post will hopefully help someone avoid my problems in the future. All I ever wanted was for what I sold to me to be honoured, not trying to claim anything else but if someone calls you up and sells you something (after registering interest on the website was called on a daily basis to sell me this service) you would expect to get what you have been sold.