JD Sports
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JD is one of my favourite stores
JD is one of my favourite stores, but my first online order has been incredibly disappointing. Thursday: I ordered clothes and trainers as a birthday gift and selected same-day click and collect before 2pm. No collection notification ever arrived, and stores had closed by the time I checked. Friday: I was told the order was split in two and I’d be notified when each part arrived. I assumed half would come Friday, the rest Saturday - wrong! Saturday: At 4pm, I was told part of the order was ready. I didn’t collect it as the trainers the main item still weren’t ready, and the store is 30 minutes away so only want to do a single trip. Sunday & Monday: No updates. Tuesday: Called customer service and after a 50-minute wait on hold I was told the trainers had been cancelled due to no stock (but I’d never been notified, she apologised but confirm a refund was already on way). I asked for the full order to be cancelled, as the items are in stock at my local JD five minutes away. Thursday (today): Still no refund for the cancelled trainers or the rest of the order. This has been a complete failure of the online ordering system. The gifts are now late, and I don’t even have the refund to repurchase locally.