N26
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Unacceptable Account Freeze – No Communication, No Resolution
My N26 account has been blocked without explanation since September 10th, and I’ve received no meaningful updates despite contacting customer support multiple times. This account is my main source for receiving salary and paying essential bills like rent and electricity. N26's own app states that such reviews are resolved within 72 hours, but it’s now been far longer — with zero transparency or ability to access my funds. I’ve had to escalate this to the financial authorities (BaFin) and am preparing legal action. I’ve also documented everything: support chats, call logs, screenshots. I expected better from a digital bank that promotes convenience and customer-first values. This situation is not just inconvenient — it’s a serious breach of trust and shows complete disregard for customers' financial wellbeing. If you don' t believe me search forum, go to Bafin and look at the fine that N26 has had to pay due to these practices I sincerely hope no one else has to go through this.