Balance of Nature
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I was a first time buyer /beware
I was a first time buyer, used the discount code of FOXNEWS to get my order. I also signed up for preferred customer. Received an order number but never got a shipping date. Went into my account and my order was not there. I then reordered but this time it was full price UGH. Got fast response with a shipping date. I then contacted them asking that they cancel one of my orders: gave them both order numbers. They advised they had a website error and my first order was not processed even though I have an order number. So I did not receive my "first time purchase discount at all. I want to return the one I received but per their refund policy only preferred customers can get refunds. They canceled my account and now I am no longer a preferred customer so can not return. You think when I was speaking to their agent she would have canceled the second order and gone ahead signed me up as preferred. The difference was $30 I would have saved and if things went better I would have stayed as a customer. BUT NO THANKS.