Budget Car Rental Ireland
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Please avoid this ripoff company
Please avoid this ripoff company. I had a car for 3 days that I prepaid fully. It cost me €154. I was supposed to return the car Sunday evening, but due to weather circumstances, half of the city and near by roads were flooded, the rest of the roads were completely clogged. I called the agency 2 hours before return to let them know that I’ve been stuck and all roads are flooded. The lade on the phone Said nothing but “ok”. I called 3 more times, telling them that I’m still stuck and there is no way of getting to the airport. Again, I was told “ok”. I returned the car some 75min later. The lady at the hatch at the airport and nice and smiling and said everything is fine, the weather is extremely bad and not to worry. I have not received any invoice at all, but they took €205.50 from my credit card. No invoice, just money taken off my credit card. I called Budget and the man that told me it’s a standard procedure, because I failed to return the car on time. 3 days car rental = 153€, extra charge for a day €205.50. For 75min delay because all near by roads were flooded. This is how they treat their customers. I made a mistake by going to this low-class company, that only one wants to rip you off. Pre covid, I used to be a regular at Hertz - always greeted with a smile, always upwelling but in a nice way, but at more than a reasonable price, much better than online price, literally an offer you couldn’t refuse. If I had a car for the weekend and collected it at 3pm on Friday, I was always told to return it “by the end of the day” on Sunday, which literally means before the close (midnight) Hertz may be a little pricier, but you ALWAYS get what you pay for! And their staff are fantastic! At least at Cork Airport. I have always been treater with nothing but a respect and dignity by Hertz staff. Unfortunately by Budget/Avis you’ll be treated like a dirt. It’s how they roll. AVOID THEM!