EWT Water
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Rubbish aftersales and customer service
After a recent service a part inside the softener broke. Because of this a jelly like stuff clogged all our taps and outlets. We had to call home emergency who were unable to diagnose the problem. We had to call a plumber who changed most taps and shower outlets. He also had to clean boiler as this was recommended by emergency cover people. We called EWT once we discovered it was due to softener, they came and replaced the part, the person also accepted it happened immediately after service. Same happened with my friend in the past where EWT covered all the cost of disruption. In my friend's case he did not get the repairs done until he talked to EWT. In our case we discovered this at a later stage. I ended up spending more than a thousand pounds towards repairs due to their fault. I wrote to them several emails and called them few times, they have ignored all my emails and calls. Once an agent on the phone call said he will contact head office and come back to me which has never happened. Rubbish after sales and customer service. If anything happens with your softener as explained above you are on your own. As explained above the cause was a faulty part inside the softener and fault occurred immediately after the service. I will not recommend this to anyone.