Economy Energy
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A totally unreliable and untrustworthy…
A totally unreliable and untrustworthy company to deal with. Started in June 18 when I noticed an error on my account. Turned out I was owed over £400 but couldn’t however I tried, to either get a refund or correct bill. In fact I still haven’t got one but did eventually get a refund after going to both the Ombudsman and Ofgem. In fact my refund was only forthcoming after involving them. But still waiting for an accurate bill and the £40 compensation agreed by the Ombudsman, ridiculously low amount considering the time and effort spent on trying to recover my money. So it was no surprise to see Ofgem banning Economy Energy from taking on new business. In my view they are unfit to run a public service and their license should be revoked. Payback for this company by its long suffering customers should be a withholding of payment until refunds are received or correct bills are supplied, but don’t hold your breath. Shun them. No platitudes please Economy Energy.