SR
SriLankan Airlines Official
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An airline that cares about the money NOT their customers.
I have been chasing my delay compensation since November 2024. Each time you called them, they will tell you the same story again and again – asking you to send all the complaints / enquiry to customer at xxxxx.com or reservations at xxxxx.com, call the headoffice in Colombo or will send an internal email on behalf and you will be contact soon. It has been more than 5 months and I still waiting for my delay compensation. They don’t reply to their customer’s email at all. All they care is your money. Appalling customer service. I would not recommend this airline if you are going to Sri Lanka. Avoid it at all cost.