Internet Reptile
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DO NOT ORDER
I ordered over £50 worth or frozen rats and mice for my snakes and had no emails other then confirming I had payed I also didnt get any email or text with a ETA I was only given a tracking number but no place on the website to track the parcel or leading me to another website so I just waited for a week for my items to come. After almost 2 weeks I went to customer service to ask where I enter my tracking information and they finally send me a DIFFERENT tracking number to the original and the website I put it into and it came up as cancelled almost a week prior I go back to customer service and ask if I can have a refund or it redelivered and have been told they will issue no refunds and they do not redeliver and proceed to blame it on me not being in for the delivery. Which I 100% was as I stayed home for a week to make sure I didn’t miss it since I had no eta I also have a dog that will bark at any sign of someone coming near the house so I’m convinced that no delivery was even attempted and customer service have now gotten very pissy and are saying they aren’t open on weekends but I’ve been getting a response all Saturday until I said I want the matter dealing with. Don’t order from here they will scam you for your money and blame you for there bad communication.