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Think twice before you enrol
I wish I had known how unreasonable their terms and conditions were before enrolling in this academy. I enrolled in September 2023 and recently found out that I am pregnant. It's clear that this situation is not a scheme since I will be giving birth either this week or next week. I am simply asking for an extension for the course, not even requesting a cancellation, as I understand that the cancellation policy only applies to Ireland and the UK, which does not include Australia. However, their response was ridiculous, as seen below: "As for your extension request, unfortunately, we will not be able to extend your account free of charge at this stage. This is due to a lack of engagement in your studies as well as a lack of communication with Student Care throughout this time. You still have until the 26th of September 2024, I highly recomend using this time to attempt finishing some of your courses. If we can see great engagement throughout this time and regular communication with our teams, we may consider an extension closer to the time." I asked for proof of this in the T&C since I cannot recall it. Even though I supplied a doctor's certificate, this is absolutely being ignored. Today, I received a call from the solution team, and I received the same unhelpful answer. I have yet to be in touch with the student services, and my lack of commitment to studying has led them to refuse the renewal of my course. They want to assess my commitment to studying before they renew it, but they have offered a discount if I decide to re-enroll. Honestly, it made me laugh at how ignorant and unknowledgeable it is during pregnancy. Why would I come back to them after all. This business seems to be solely focused on money. There's a distinct lack of empathy and flexibility, and it feels like they're more interested in their financial gain than in the success of their students. The way they treat their consumers will surely have consequences in the future. I urge all of you to prioritize upskilling and advancing your studies. It's crucial to thoroughly research before making any enrollment decisions. Don't fall into the same trap I did; I ended up feeling like I was giving away money for nothing. I strongly recommend General Assembly for its trustworthiness, excellent reputation, and value for money in education.