KLM Royal Dutch Airlines
Read all reviews for KLM Royal Dutch Airlines →
Lost bags and child's car seat, no support whatsoever
I booked a post-lockdown trip to visit family with my 2 year old son. KLM lost our bags and my son's car seat. It's been days and they still haven't delivered anything, despite the bags having arrived on the next flight. Their support staff literally hang up on me when I call for help. They don't even respond to direct messages on Facebook. We had to pay £200 for a taxi with a car seat to get to accommodation. Now we are here with no clothes, toiletries, toys, etc. and we can't go anywhere without the car seat. Can't get any information from KLM or the courier they apparently gave my bags to. It has completely ruined our first trip for nearly 2 years. It is the worst travel experience I have ever had any I urge anyone considering flying with KLM to think again.