Mark

Jul 9, 2023

MVC... A Disaster built with Omissions & Deception!

Marriott's timeshare program has been a complete disappointment and an exploitative scheme. We have been paying members for almost a decade, yet we've only had three sub-par vacations to show for it. The staff's promises of luxurious getaways at beaches and ski resorts were nothing but empty lies. Instead of addressing our concerns about availability, we were continuously pressured to purchase more points. The lack of transparency is appalling. We were never provided with a public offering statement, information about loan interest rates, or details regarding increasing maintenance fees. The most appalling thing they neglected to mention was that the contract would be forced upon our heirs without their consent. This to me equates to a type of indentured servitude. This deliberate omission at best is dishonest and deceitful. The sales presentation we attended was a nightmare. We were crammed into a small room and subjected to confusing jargon, convoluted graphs, and manipulative tactics. The representative brushed off our questions and misled us about the monetary value of the points, urging us to think of them as "memories." The pressure to buy was relentless, with threats of price hikes if we didn't succumb. Booking vacations with our points was a headache, with constant unavailability and the absurd requirement of booking a year in advance. The quality of the accommodations deteriorated with each visit, resembling standard hotel rooms rather than the premium experiences we were promised and had been paying for. Just recently we sent a letter addressing these concerns and asking them to cancel our contract. Their reply was basically " you signed the contract, too bad." As senior citizens, we would like to warn everybody about their fraudulent programs. Marriott's once-trusted name has been tarnished by this dishonest and manipulative operation, and it's time for them to rectify the situation and compensate those they have taken advantage of.