Economy Energy
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Very poor customer relations
Update 02/01/19 Still not received my refund. It is 12 weeks since I switched, 9 weeks since my final bill, 7 weeks since I was told my refund would take up to 4 weeks which is now 3 weeks overdue. They are also not replying to my emails I sent to their complaints dept. I advise you to seriously think before using Economy Energy I didn't really have any problems when they were supplying my gas and electric apart from them not requesting a direct debit payments for my gas when I initially joined as a dual fuel supplier. I also bartered with them when they wanted to increase my monthly payments to a ridiculous amount. However when leaving them they don't seem to have systems in place where departments speak to each other. They continued to take direct debits 3 weeks after I left them and then asked why I had cancelled my direct debit. They didn't produce a final bill until I requested one and getting a refund takes up to 28 days after they finally notify their refund department which again I had to initiate. Quick to take your money but slow to give it back. Feel sorry for the poor Customer Service team who have to field angry customers.