Japan Crate
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Purchased two crates, almost 3 complete months have passed, havent received them
Purchased two crates, one in March, the other in April, it is now June and haven't received neither. Normally they say the crates arrive after 4 weeks, 6 maximum, but because of the global pandemic March (april crates sent in march) crates were returned to the sender and they had to ship them again with another courier. In a mail they wrote to us "The bad news is that we will need to charge you an extra fee, the good news is that you will get it faster and get a tracking number" Apparently that was a lie because im still waiting for my tracking number and my crate and they still charged the "shipping fee". April crate (may crates sent in april) got a random custom check apparently and that delayed them for a month apparently,they still charged that extra "faster, tracking number shipping" fee. Their support team answered almost instantly when I had doubts before ordering, now that Im asking about my crates they answer after a week with a generic "we are sorry, your crates are coming" I want to think that I had bad luck and the crates are received faster in normal conditions, I wouldn't recommend buying at the moment, if I receive my crates and the products are worth the wait I would change my review but not at this moment. Edit: June 29 has ended and didn´t receive any crate nor mail responses Update July 7th: Received a mail some days ago where they say that they suspect the crates were lost in transit and they refunded my money, if the crates happen to arrive I can keep them. Changing my rating to 3 stars because they refunded