Ongoing Dell Issue with No User Error — Hours Wasted, Poor Support
I recently experienced a serious failure with my Dell Inspiron 27 7730 All-in-One. Out of nowhere, my computer stopped recognizing my local account after I installed a Dell-recommended firmware update with Dell's own SupportAssist app. I later discovered this is a known issue with Dell devices—a problem that happens without any user mistake. My computer is still under warranty, but Dell’s warranty only covers hardware failures. This was a system issue caused by their own update, yet I was left with no meaningful support. I spent days troubleshooting, following every reasonable path to recovery. Dell’s own drivers were mislabeled and unusable in their provided form, and Dell’s website pointed me to faulty solutions that simply didn’t work. Worse, the support I encountered was frustrating and confusing and often made me feel like giving up or paying for further assistance—even though this was Dell’s issue, not mine. After all this effort, I eventually regained access to my local account, but the system is clearly still broken. I can’t open basic applications like Google Chrome. I now receive an error about "side-by-side configuration" issues—a sign of deep instability that will likely continue to cause problems. At this point, I no longer have the time, energy, or trust to fix this system myself. I also no longer have faith in Dell's products or support. I’m sharing this review in the hope that Dell will take responsibility and start offering meaningful help for issues like this. Other consumers should know what they might be getting into.