Czech Airlines
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Really bad customer service in Czech airlines!
We lost our flight (OK 481, Hel 15:40 – Praha 16:48, 8.4.2018) and same time we lost also our return flight (OK 480, Praha 11:42 – Hel 14:37, 14.4.2018) in Czech Airline company. We arrived to the Helsinki airport more than hour before check in closed. But then… Employees of flying company didn’t accept to take us into airplane. I had six students with me (three 16 and three 17 years old) and as being the aged as they are my travel agency marked them as children. But – Czech A thought as being children they are under 12 years old… So – even though birthdays were correct, they didn’t let us into airoplane! Only because the travel agency thinks children are under 18 and flying company thinks children are under 12 years old! The carrier emloyees didn’t help us in any way. Just told us to to take contact to our travel agency. So I did. While phoning we asked two more time emloyees to help us in any way but no. They didn’t do anything for us! Didn’t even give us any advice. And later my travel agency said flying company should have (and were able to) helped us! Finally check in closed. How stressed and angry I was. Fortunately some other airport stuff wanted to help us. The only possibility left was to buy cheapest flying tickets possible for the same day. With internet sites it wasn’t anymore possible. So – I paid 2518,68 € extra with my own personal visa card! Bit was I distressed about it! During this week I got info that flying company should have been able to help us! To change our flying tickets the way we could have used them. Or buy new ones for the same plane. Maybe to pay more but anyway less I did now. My travel agency is guilty to the situation but so is czech airlines!!! Value of their service is less than zero!!! I also sent two emails to the flying company to ask about subject but no answer. As I wrote before - no service at all!!!