Brightside Health
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Not worth it. Sideline/backseat docs and nurses
I filled out an online questionnaire listing my symptoms, current medications (which includes xanax) and that I had recently moved to FL from another state and have not been able to get into see a new doctor since my move, therefore cannot get a refill on xanax. They said Yes! We can help you, let's schedule an appt. So I did and paid $159 out of pocket only for a nurse to get on the meeting to tell me they don't prescribe controlled substances. She told me to contact support and ask for a refund since we did not complete the visit. Customer Service gave the canned "it's our policy...." and then proceeded to tell me they would not refund me the $159. I understand policies very well as I work with them in my job everyday; however, I ALSO look at the human aspect of the situation and make exceptions to the rules. What a waste of time and money! I only made the appointment after they sounded my inbox with 10 emails begging me to give them a try!