Rebel Internet
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poor customer support, security, connection, equipment, politics...
TLDR: poor customer support, poor internet connection, sells unnecessary equipment, imposes insecure wifi password and requires a phone app change it, uses equipment from Israeli companies... I received the modem and was surprised that it doesn't come with a sticker containing wifi name and password. The manual says the wifi name should be Rebel_Wi-Fi and password REBEL123, which is ridiculously insecure. But there was no Rebel_Wi-Fi and instead there was some HTWiFi_OpenSync_XXXX network with unknown password. I asked support what was the password as I wanted to set up the wifi and use my printer, and also complained about the insecure practices and the extra wifi repeater that makes no sense in my 1 bedroom flat, but support ignored me saying my activation date was still to come. Apparently they need the modem connected to their servers to be reconfigured with that ridiculously insecure name and password. Then the activation came and I could connect to wifi. I went to the modem admin interface and looked everywhere but there's no option to change the name and password. Instead, you have to download a phone app to change it... I'm speechless. Also the connection is super laggy and even loading gmail or opening simple websites takes a long time to load images, sometimes as if I was on a dial up connection from year 2000. I immediately requested cancellation and refund under my 14 days cooling off period and I'm waiting for instructions on how to post that modem and useless wifi repeater that occupies two power sockets. And finally, their company is named Rebel but their equipment is produced by a Israeli company. Sincerely, it's so much fail.