EatStreet
View company profile →
Delivery issue
At 7:38pm on Saturday August 28th I placed an order for delivery to xxxxxxxxxxx which is my daughters home as we were house sitting for them as they were out of town. This order was placed for Los Banditos Restaurant in Green Bay, I placed the order for immediate delivery, I have never used this service before, upon placing the delivery order I noticed that it said that the delivery would be done on Sunday August 29 at 12pm. I did all I could to research how to stop and cancel the order, but could not figure out how to. My wife and I then drove to Los Banditos to explain the situation to them. They stated that they were very busy at that time and were not taking any more delivery orders and that the service automatically defaults to delivery for the next day. They took our information and said that they would cancel the order. My daughter returned home on Sunday August 29th in the afternoon and found the delivery on her front porch. The delivery was under the name Barb xxxxxxxx, 920 471xxxx The delivery order number was 29383766. I never received an email or text as well. Obviously this was my first experience in using this service , I took every step I could , including driving to the restaurant, to cancel this order and I am very dissatisfied with my experience and am requesting that my purchase be refunded back to my credit card. I contacted eat street customer service as instructed and got no return reply. Really disappointing that communication and customer service is so poor. Thom McGovern