Conveyancing Direct Property Lawyers
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Adequate service
These were the solicitors recommended by my new mortgage provider when going through my first remortgage. With previous solicitors I received a courteous telephone call introducing themselves to me and setting expectations of process. I did not receive any calls from these solicitors. I called a few times to clarify about mortgage payments and crossover of payments to get limited information from them. Two weeks before completion was billed with admin fees that I was not made aware of clearly at any point of process. I was also given an incorrect amount and was charged extra - unless I asked a breakdown of these would have likely not been corrected. Was grateful to speak to a deputy manager about this when clarity was needed as my case handler was not forthcoming.