Soka Home
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BUYERS BEWARE
BUYERS BEWARE: SOKA HOME Sold a Defective Product and Has Not Provided a Replacement Despite Multiple Attempts to Resolve the Issue Over Two Months I recently purchased a sectional sofa that cost over $3K. Upon unboxing it, I discovered that I was unable to connect the chaise unit to the rest of the sectional because the connector was improperly installed. Additionally, the angle of the back support was noticeably different from the other sections, making the sofa aesthetically displeasing as a whole. When you pay over $3K for a sectional, you expect it to work right out of the box. SOKA's did not. While their customer service initially agreed to replace the defective unit, the process has been extremely tedious and frustrating over the past 60 days. I’ve had to take multiple measurements and relay photos after photos, and each time I receive a response, it’s from a different representative asking something that previous rep missed. To this day, I have not been informed when or how my chaise will be replaced. Don’t be fooled by the 5-star reviews. You’ll likely be unhappy with both their product and customer service. I will continue to share updates. Buyers beware.