ASIANA AIRLINES INC.
View company profile →
My brand new checked suitcase was damaged by Asiana
My brand new checked suitcase was damaged during my trip with Asiana. From my perspective, the large rip was caused by something sharp that ran through my suitcase. I considered it was resulted from rough baggage handling by Asiana. I filed a compliant with them. They have denied my claim twice based on their policy that they won't replace or repair the damage because they expect this kind of damage with normal luggage handling. I disagree their assessment and decision. Asiana is putting the full burden on its customers when Asiana is at fault. I was a new customer of Asiana and I will not fly Asiana again.