Mehmet Tavukcu

Great poster

Damaged TV During Installation by Samsung Technicians

I am reaching out to you regarding a highly disappointing and unresolved issue I have experienced with Samsung Turkey. I purchased a television from Samsung Turkey and subsequently contacted Samsung Turkey’s customer service to arrange the installation. Two technicians were dispatched to my home. Unfortunately, one of the technicians attempted to lift the television on his own despite our warning not to do so. As a result, the technician dropped the television from approximately one meter high. I immediately requested to return the damaged television and filed a complaint through the proper channels. However, despite my efforts, I have not received any response or resolution regarding my return request. I am extremely disappointed and saddened to find myself in this situation, especially considering my trust in the Samsung brand. I kindly ask for your urgent assistance in this matter and request that my return request be processed without further delay. I firmly believe that what happened is unfair and unacceptable, and I would appreciate your intervention to resolve this issue appropriately. Thank you in advance for your support and understanding. Full Name :Mehmet Tavukçu Contact Number :+905333970507 City, Country :Türkiye / İstanbul

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