Five Star Properties and Bliss Beach Rentals
View company profile →
Worst experience with a rental company!
I have had such a horrible experience with this rental company. We booked a house with 7 bedrooms in August of 2020 for a stay in July 2021. At the time of booking I was told over the phone if the house became unable to rent they would give us options to change to a different house with the same amount of rooms. I received an email in January 2021 saying that the house we booked had been sold and they no longer had access to rent the house. They gave me options that only had 4-5 bedrooms to transfer our reservation too. When I told them none of those options would house my entire family and gave them the only two options on their site that had the same number of rooms for the same dates they told me I would have to pay the difference because those houses were more costly. Well of course they’re more costly because they’re closer to the date of stay and we had booked months ago. Their rental agreement states that they’ll find a home within the same price but not size so be aware of that if you book with them. They never apologized for ruining our family vacation and now we’re stuck scrambling to find another home. I wouldn’t suggest this company to my worst enemy.