Titan Travel
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Sorrento and the Amalfi Coast
This was our 4th holiday with Tital previously travelling to Kenya, South Africa and Israel and this was by far the worst holiday we have had with you. it started at:- Heathrow airport We had been in touch via our booking agent Co-op travel Long Sutton to ensure that my husband and I were seated together due to his medical issues and an email was received back from Titan telling us to make ourselves know to the Titan rep at Heathrow Unfortunately THERE WAS NO Titan rep at Heathrow to assist. Luckily enough being a frequent traveller, I knew what to do ,so I also helped a few of the other Tital/Saga passengers check in. Hotel Grand Hermitage Hotel Room allocated 207 - I can see why this hotel is not advertised in your 2025 brochure! Tired and shabby hotel not 4 star more like 2/3 budget hotel as also used by EasyJet and Tui. Poorly equipped bathrooms with mixed tap shower over bruises caused by mixer tap as bath too narrow to have decent shower in when turning round shower curtain also stuck to you Bed broken and that hard some customers were asking for mattress toppers (only a few available and run out) Exposed wires in room lighting No bottled water available in room had to purchase at hotel or 5 min walk to St Agatha shops to purchase - was told not to drink tap water as may cause upset stomachs! Surely this is a basic requirement even in Kenya it was provided free of charge. Air con in room not working - only after 4 days was told you have to ask in reception to have is switched on in individual rooms Pool area broken sunbeds weeds and overflowing bins Breakfast standard okay however evening meals atrocious, frozen food still cold in the middle, chewy meat and over cooked fish, frozen thawed vegetables, cherries served for dessert 4 days in a row as you can guess brown and going bad by day 4. Views were amazing over the bay however only a semi view due to grotty green roof Transport 2nd day to Sorrento Bus only had 2/3 of seat belts working (issue raised by Tital/Saga Rep Nora Daghari I must add Nora was excellent and tried to sort out issues as they were raised as was Suzy at Co-op travel. I feel it was the hotel mainly that let the holiday down and the communication at Heathrow. Very disappointing holiday Titan I expected better holiday standards from your company especially considering the amount paid. PS I am still awaiting a response from emailing customer services