Southall Travel
View company profile →
Disgusted with Southall Travel
Absolutely disgusted with Southall Travel. We book with them all the time but this time they've really disappointed us. We booked 3 passengers with 3 luggage to Budapest firstly we were charged for our hand luggage at the airport as it was not in the system that this was included. We were then stranded at Budapest airport after our delated flight late at night with a child in the cold as Southall travel booked a small car. We had been dealing with Samrat who I've emailed continuously since then but he has not bothered to respond. I spoke to Samrat whilst I was stranded and he advised to book a taxi and send him the receipt to reimburse us. I've sent him the details yet no response. We have a carbooked for our return today yet again it's a small car booked for us so the car will not accommodate us. Samrat and Southall Travel need to sort this out with us so we can get back and also be reimbursed for payments we did not have to make!!!