Airport Van Rental
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Disappointed...
Unfortunately, I had quite a negative experience with AVR. The vehicle I rented died while inside the Rocky Mountain National Park!! Luckily, one phone in my group worked and we were able to call the two numbers listed on the rental paperwork. However, there was NO answer at either number. We attempted to track down jumper cables as other hikers drove into the trail head but were unsuccessful and decided to call AVR again...this time we left a message. THREE hours later we got a call back providing an additional number to call for road side assistance, by this time we had already made contact with some good samaritans in the park who were nice enough to help us. When I was able to drop the vehicle off that evening, I was told I would hear from the manager the next morning by 11:30 to discuss the issue, and to give them an opportunity to take the car to the mechanic and try to identify the root of the problem. I never received that call. I have since called and left a voicemail, and days later still haven't received a call back to address my concerns. I had this vehicle for just over 30 hours and paid over $400. Now it is nearly a week later and I haven't received the communication I was told I would receive from management the next day, nor have I received a response to the voicemail I left when I never heard from them. To say I am disappointed in my experience with AVR would be an understatement.