Koi Footwear
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The best product and customer support…
The best product and customer support experience so far! I've purchased those amazing pieces mostly because they fit my look so good. I wasn't expecting anything, even tho they are quite expensive for not being leather, but I wanted the design so bad that I wouldn't mind the price. First of all, I just received them and to be honest, they scream quality. They are heavy, chonky (exactly like I want them), the support they give me us top. I would have loved them to be a bit more spacious inside and maybe a bit higher cover of the heel (I heel that they cover my heel a bit weird), but none of those are a deal breaker, only feedback! I absolutely love the design, the colors and everything about them. Highly recommend. (I purchased the froggy woggy trainers) Second of all, the customer support was absolutely top 🔝. I had issues with the shipping cause I've ordered them internationally in Romania and seems like the company that delivered my package, lost it. So I mailed the customer support and they been so friendly and helpful. They acknowledged my problem and offered me a full refund or the possibility to deliver them again and obviously I wanted my shoes haha, so they made another order in my name, fully discounted, made sure they deliver this time with another trust worthy company and gave me a compensation for the trouble as well (cause it was a month of waiting 😅). But overall, so friendly and quick to response. I had my emotions with this order, cause I haven't ordered from them until now, but I can assure everyone that the experience, even if it was long, was totally worth it. And I love my new froggy shoes, will totally match them with my froggy earrings, backpack and tattoo haha. Strongly recommended, I will purchase again.